Effective Date: January 1, 2026 · Last Updated: May 11, 2026
Rail Ramblers ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices you have. It applies to information collected through our website (www.railramblers.online), phone calls to our reservation desk, and email correspondence.
1. Information We Collect
- Identifiers — full name, email address, phone number, mailing address.
- Travel Information — travel dates, origin and destination, seat preferences, special requirements.
- Payment Information — billing address and last 4 digits of payment card. Full card numbers are processed by our PCI-compliant payment gateway and not stored on our servers.
- Technical Data — IP address, browser type, device identifiers, pages visited, referral URLs, and cookies.
- Communications — call recordings (where permitted by law and disclosed), emails, and chat transcripts.
2. How We Use Your Information
- To facilitate train ticket bookings, changes, cancellations, and refunds.
- To verify your identity and prevent fraud.
- To communicate booking confirmations, travel reminders, and service updates.
- To respond to your inquiries and provide customer support.
- To comply with legal obligations and enforce our Terms.
- To improve our website, services, and customer experience.
3. Sharing of Information
We share your information only with parties needed to provide your travel services:
- Rail carriers operating your reserved service.
- Payment processors for secure card transactions.
- Service providers who help us run our website, such as hosting and analytics providers, bound by confidentiality.
- Government authorities when required by law, subpoena, or court order.
We do not sell your personal information to third parties for advertising.
4. Cookies and Tracking
Our website uses cookies and similar technologies for essential functionality, analytics, and to remember your preferences. You may control cookies through your browser settings. Disabling cookies may affect website functionality.
5. Data Security
We use industry-standard administrative, technical, and physical safeguards to protect your information, including SSL/TLS encryption, restricted access controls, and PCI-DSS compliance for payment processing. No system is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with our legal, accounting, and reporting obligations — typically up to 7 years for transactional records.
7. Your Rights
Depending on your location, you may have the following rights:
- Access — request a copy of the information we hold about you.
- Correction — request that we correct inaccurate information.
- Deletion — request deletion, subject to legal retention requirements.
- Opt-out — unsubscribe from marketing communications at any time.
- California Residents — additional rights under the CCPA, including the right to know and the right to opt out of sale (we do not sell personal data).
To exercise these rights, email contact@railramblers.online.
8. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us and we will delete it.
9. Third-Party Links
Our website may contain links to third-party sites (such as carrier sites or insurance providers). We are not responsible for the privacy practices of those sites. Please review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page. Material changes will be communicated as required by law.
11. Contact Us
For questions or to exercise your rights, contact:
- Phone: (888) 705-2999
- Email: contact@railramblers.online
- Mail: 1070 Morris Ave, Apt 1147, Union, NJ 07083, USA